投诉信是顾客或客户为了维护自己的权利或者因为对某事不满而写的一种信。你有时可以把投诉信寄给报社，但通常你会把信寄给你所投诉公司的负责人。下面是我整理的投诉信的写作模板范文，以供大家学习参考。
示例
投诉信虽然是抱怨某事，但他的开头方式应该有礼貌，这样才能给人们一个好印象。另外一个要记住读投诉信的人未必是犯了个错误的人。
投诉信的结构
Introduction- Reason for writing the complaint
开始段：写投诉信的原因
Main body- a. The necessary details: where you bought it, when and what the problem is. b. why you are complaining
主段： a.一些必要的细节：你在哪里，什么时候购买了此产品，并且此产品有何种问题。 b.你为什么要投诉。
Conclusion- Say what you want the reader to do.
结束段：说明你希望读到这封信的人怎么做
投诉某产品
Dear Mr. Astor
We have used your company as a supplier to our electric goods for ten years and until recently the quality of your products has always been good.
However, on 4 May 2004, we took delivery of some radios which was of extremely poor quality. Many radios were damaged. We cannot sell them to our customers.
I do hope that such a delivery will not be repeated and that your suppliers to us in the future will again be of high quality. If, however, we receive any further faulty products from you, we will be obliged to find another supplier to provider us with goods which meet our own high standards. I am sure you will be able to provide us with goods which meet our own high standards.I am sure you will be able to provide us with a satisfactory explanation.
Your sincerely
(我们公司把你们公司作为我们电器商店的供应商已经10年了。直到最近你们的产品质量一直很好。然而，我们在2004年5月4日收到的一些收音机质量极差，很多收音机坏了。我们不能可能在卖给我们的客户。我真的希望这种情况不再发生，并且希望你们将来所提供产品的质量还会提高。如果我们再收到次品，我们将不得不找另外的供应商提供满足我们高水准的产品。我确信您能给我一个满意的答复。)
Dear Ms Foster
I write regarding the recent purchase of shirt from your store on 8 May 2004.(Polite introduction- reason for writing the complaint)
I recently washed the shirt in cool water. However, when I removed the shirt from the washing machine the shirt was stretched out of shape, and no longer fits.(The facts)
I called your store yesterday and spoke to department head, Mr. Fox, who was rather rude on the phone and informed me that I am not able to get a replacement shirt as it was purchased at a reduced price. I have been a loyal customer for many years, and until this incident never had complaints. I therefore feel disappointed to be treated in such a manner.(The facts)
I would, however, be perfectly satisfied if you would kindly replace the shirt or refund my money.(Polite ending- say what you want the reader to do)
I look forward to your early reply.(Polite ending)
Your sincerely
Alan Biltong
(我写此信是关于2004年5月8日从你的商店购买的衬衫的事。我最近在冷水中清洗了衬衫。然而当我把衬衫从洗衣机里拿出来后发现衬衫伸长变了，而且不再合适了。我昨天给你们商店打了电话，与你们部门的头福克斯说了此事。福克斯先生在电话中非常粗暴并且告诉我不能换衬衫，因为我在打折的时候买的。很多年来我一直是你们忠诚的顾客，并且在这件事情发生前从未有过投诉。因此我对你们对我的方式非常失望。如果你能给我换衬衫或者退款我将非常高兴。盼望你的回函。)
投诉某种错误
Dear Sir or Madam
With reference to your invoice No. DH/600622 of 5 June 2004, we must point out that you seem to have made an error. Your invoice states that the consignment contained 300 bowls and your delivery contained only 300 bowls also, but in fact we placed the order for 500 bowls.
We should be obliged if you could investigate these matters as soon as possible and let us have your comments.
Your sincerely
(根据您2004年6月5日的装货清单(单号DH/600622))，我们必须指出您可能犯了一个错误。您的装货清单些的事300个碗，并且您发送的货物也是300个碗。但实际上我们定了500个碗。我们要求您迅速调查此事并且告知我们您的建议。)
投诉某种服务
Dear Sir or Madam
I am writing to express my dissatisfaction with the service I received while staying at your hotel during my vacation between the 1st and 5th of May.
Although your hotel is rated as a five star, I found that the rooms were not cleaned on a daily basis, and that my bed was made up only every five days.The food in the restaurant was similarly disappointing. Not only was it extremely overpriced, but the quality was very poor. I was therefore forced to have to eat out in local restaurants.
I trust you will take my complaints seriously, and make every effort to improve your service in the future. I would also greatly appreciate a discount on my bill(receipt enclosed).
I look forward to hearing from you.
Your faithfully
(我些此信表达我对5月1日至5日度假期间在您的饭店所得到的服务很不满意。虽然贵饭店是5星级，但是我发现你们并不是每天清扫客房，而且没个5天才收拾一次床铺。饭店里的餐厅的饭菜也一样糟糕。饭菜不仅价格贵而且质量很差，因此我不得不在饭店外面当地的餐馆用餐。我相信你们会认证考虑我的投诉，并尽最大的努力在将来提高你们的服务。如果您能给我上次的账单打个这我将不胜感激(随信附上收据)。盘我方您的来函。)
投诉信常用套话
->有礼貌地说明所犯错误或指出问题
I am writing to complain about...
I write to express my concern/dissatisfaction about...
I would like to express my disappointment about...
We have received your(invoice/consignment)...
With reference to your invoice of... I must point out...
According to..., the correct figure is....
On checking the goods, we discovered that 200 radios were missing. Your invoice states that the consignment contains radios, but in fact...
->要求对方采取何种措施
I will appreciate anything you can do to help me.
I trust you will take my complaints seriously.
I would, however, be perfectly satisfied if you would kindly replace the item or refund my money, whichever is more convenient.
We should be obliged if you could investigate these matters.
We should be thankful if you could give us a refund for the faulty goods.
We shall appreciate very much if you could replace the damaged goods by Tuesday.
->盼望对方回复
I look forward to hearing from you soon.
I look forward to hearing from you at your earliest convenience.
I look forward to your early reply.
投诉信常用套话
1.投诉信手段用一般现在时。
2.中间段用一般正在进行时和一般过去时。
3.结束段用将来时。
4.人称用第一人称。
英语万能作文(模板型）
1.Along with the advance of the society more and more problems are brought to our attention, one of which is that....
1.随着社会的不断发展，出现了越来越多的问题，其中之一便是____________。
2.As to whether it is a blessing or a curse, however, people take different attitudes.
2.然而，对于此类问题，人们持不同的看法。(Hold different attitudes持不同的看;Come up with different attitudes有不同的看法)
3.As society develops, people are attaching much importance to....
3.随着社会的发展，人们开始关注............
4.People are attaching more and more importance to the interview during job hunting
4.求职的过程中，人们慢慢意识到面试的重要性。
5.As to whether it is worthwhile....., there is a long-running controversial debate. It is quite natural that people from different backgrounds may have divergent attitudes towards it.
5.关于是否值得___________的问题，一直以来争论不休。当然，不同的人对此可能持不同的观点。
6.In the process of modern urban development, we often find ourselves in a dilemma.
6.在都市的发展中，我们往往会陷入困境。
7.Recently the phenomenon has aroused wide concern, some people are in alarm that....
7.最近，这种现象引起了人们的广泛关注，有人开始担心______________。
8.The human race has entered a completely new stage in its history, with the increasingly rapid economic globalization and urbanization, more problems are brought to our attention.
8.人类进入了一个历史的崭新的阶段，经济全球化、都市化的速度不断加快，随之给我们带来了很多问题。
9....... plays such an important role that it undeniably becomes the biggest concern of the present world, there comes a question, is it a blessing or a curse?"
9._______显得非常重要而成为当今世界所关注的最大的问题，这是无可厚非的。不过，问题是："我们该如何抉择?"
10.Now we are entering a new aera, full of opportunities and challenges,
10.现在我们正在进入一个充满机会和挑战的新时代。
11.People from different backgrounds would put different interpretations on the same case.
11.不同行业的人对同一种问题的解释不尽相同。
12.The controversial issue is often brought into public focus. People from different backgrounds hold different attitudes towards the issue.
12.这中极具争议性的话题往往很受社会的关注。不同的人对此问题的看法也不尽相同。
13.When asked..., some people think..... while some prefer...
13.说到______，有人认为________，而另一些人则认为__________。
14.Just as the saying goes:"so many people, so many minds". It is quite understandable that views on this issue vary from person to person.
14.俗话说，"仁者见仁，智者见智"。不同的人对此有不同的看法是可以理解的。
15.To this issue, different people come up with various attitudes.
15.对于这个问题，不同的人持不同的观点。
16.There is a good side and a bad side to everything, it goes without saying that...
16.万事万物都有其两面性，所以，勿庸置疑，____________。
17.When it comes to..., most people believe that..., but other people regard...as…..
17.提到_________问题，很多人认为_________，不过，一些人则认为______是____.
18.When faced with...., quite a few people claim that...., but other people think as...
18.提到_________问题，仅少数人认为________，但另一些人则认为_________。
19.There is a public controversy nowadays over the issue of.... There who criticize..argue that...., they believe that...,but people who favor.., on the other hand, argue that...
19.目前，_______问题争议较大。批判_______的人认为_______，他们认为_______，不过，另一方面，赞同_______的人则认为_________。
20.Some people are of the opinion that..
20.有些人认为_____________。
21.Many people claim that...
21.很多人认为_____________。
22.A majority of绝大多数 A large number of很多人
23.Some people contend that... has proved to bring many advantages(disadvantages)
23.有些人认为________有很多有利之处(不利之处)。
24.Those who argue for... say that...economic development of the cities.
24.觉得_____的人认为，______城市的经济发展。
25.Some people advocate that....
25.有些人在坚持认为_________。
26.They hold that...他们认为_________。
27.People, who advocate that..., have their sound reasons(grounds)
27.坚持认为______的人也有其说法(依据)。
28.Those who have already benefited from practicing it sing high praise of it.
28.那些从中受益的人对此大家褒奖。
29.Those who strongly approve of... have cogent reasons for it.
29.强烈认同_______的人有很多原因。
30.Many people would claim that...
30.有人会认为___________。
31.People who support... give some or all of the following reasons.
31.那些支持_________观点的人列出了如下原因：________。
32.But others hold the view that...但是，另外一些人则认为_______。
32.观点的用词：Attitude, opinion,与其搭配的动词以及词组：Take, have, come up with，set forth, put forward等。
33.But on the other hand, there are also quite a few people who strongly advocate that..,.
33.不过，另一方面，也有少部分人坚持认为_______________。
34.But people who are..., on the other hand, maintain that...
34.不过，另一方面，________的人认为__________。
35.However, there are a large number of people who hold a different view concerning this case.
35.然而，很多人对此有不同的看法。问题用词：Issue, phenomenon，后接介词, on, over等。
36.However, some others argue that...然而，另一些人则认为_________。
37.However, there are also some others who contend that...然而，也有人认为__________
38.But other people set forth completely totally different argument concerning this case.
38.不过，对于此，另一些人则持完全不同的观点。
39.Some people examine this issue from another angle.
39.有的人用另一角度来看这一问题。
40.On the other hand, there are also many opponents who strongly...
40.另一方面，也有很多反对的人，他们认为_____________。
41.According to my personality and fondness, I would prefer... rather than...
41.根据我的个性以及兴趣，我选择_______而不会选择__________。
42.Personally, I side with the latter(former) opinion...
42.就我个人而言，我支持后者(前者)___________。
43.Personally, I am in favor of the former point of view.
43.就我个人而言，我较同意前一种看法。
44.To my point of view我认为
45.To my mind, the advantages far overweigh the drawbacks(disadvantages, shortcomings)
45.我认为，优点胜过缺点。
46.For my part, I stand on side of the latter opinion that..
46.就我而言，我较赞同后一种观点________________。
47.As far as I am concerned, I am inclined to be on the side of the latter view.
47.在我看来，我较同意后一种观点。
48.After a thorough consideration, for my part, I am in favor of the latter view that...
48.经过深思熟虑，我较支持后一种看法，亦即________________________。
49.If asked to make a decision, I would prefer...
49.如果真的需要作出选择，我宁愿____________。
一、引出开头
1：It is well-known to us that……（我们都知道……）==As far as my knowledge is concerned,…（就我所知…）
2：Recently the problem of…… has been brought into focus.==Nowadays there is a growing concern over……（最近……问题引起了关注）
3：Nowadays（overpopulation）has become a problem we have to face.（现今，人口过剩已成为我们不得不面对的问题）
4：Internet has been playing an increasingly important role in our day-to-day life. It has brought a lot of benefits but has created some serious problems as well.（互联网已在我们的生活扮演着越来越重要的角色，它给我们带来了许多好处但也产生了一些严重的问题）
5：With the rapid development of science and technology，more and more people believe that……（随着科技的迅速发展，越来越多的人认为……）
6：It is a common belief that……==It is commonly believed that……（人们一般认为……）
7：A lot of people seem to think that……（很多人似乎认为……）
8:It is universally acknowledged that+句子（全世界都知道...）
二、表达不同观点
1：People's views on……vary from person to person. Some hold that……However, others believe that……（人们对……的观点因人而异，有些人认为……然而其他人却认为……）
2：People may have different opinions on……（人们对……可能会持有不同见解）
3：Attitudes towards（drugs）vary from person to person.==Different people hold different attitudes towards（failure）（人们对待吸毒的态度因人而异）
4:There are different opinions among people as to……（对于……人们的观点大不相同）
三、表示结尾
1：In short, it can be said that……（总之，他的意思是……）
2：From what has been mentioned above, we can come to the conclusion that……（从上面提到的，我们可以得出结论……）
3：Taking all these factors into consideration, we naturally/reasonably come to the conclusion that……（把所有的这些因素加以考虑，我们自然可以得出结论……）
4：Hence/Therefore, we'd better come to the conclusion that……（因此，我们最好的出这样的结论……）
5:There is no doubt that(job-hopping)has its drawbacks as well as merits.（毫无疑问，跳槽有优点也有缺点）
6：All in all, we cannot live without……,but at the same time we must try to find out new ways to cope with the problems that would arise.（总之，我们没有……无法生活，但同时我们必须寻求新的解决办法来面对可能出现的新问题）
四、提出建议
1：It is high time that we put an end to the(trend).（该是我们停止这一趋势的时候了）
2：There is no doubt that enough concern must be paid to the problem of……（毫无疑问，对……问题应予以足够重视）
3：Obviously,if we want to do something… it is essential that……（显然，如果我们想要做么事，很重要的是……）
4：Only in this way can we……（只有这样，我们才能……）
5：Spare no effort to+ V（不遗余力的）
五、预示后果
1：Obviously，if we don't control the problem, the chances are that……will lead us in danger.（很明显，如果我们不能控制这一问题，很有可能我们会陷入危险）
2：No doubt, unless we take effective measures, it is very likely that……（毫无疑问，除非我们采取有效措施，否则我们很可能会……）
3：It is urgent that immediate measures should be taken to stop the situation（很紧迫的是应立即采取措施阻止这一事态的发展）
六、表示论证
1：From my point of view, it is more reasonable to support the first opinion rather than the second.(在我看来，支持第一种观点比第二种更有道理)
2：I cannot entirely agree with the idea that……（我无法完全同意这一观点）
3：As far as I am concerned/In my opinion,……（就我来说……）
4：I sincerely believe that……==I am greatly convinced(that)子句.（我真诚地相信……）
5：Finally, to speak frankly, there is also a more practical reason why……（最后，坦率地说，还有另外一个实际的原因……）
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